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Return to shopMostly Asked Questions (MAQs)
About Grreh
Grreh is a curated home decor and furnishings marketplace that offers a minimal, clean aesthetic with greyish earth tones. We bring together high-quality, thoughtfully designed products from handpicked brands.
Unlike mass marketplaces, Grreh focuses on quality over quantity. We partner only with brands that share our ethos; products that are handcrafted, ethically sourced, and not mass-produced. Every piece you find on Grreh tells a story from a homegrown Indian brand.
Grreh curates a handpicked selection of homegrown Indian brands that are design-forward, quality-driven, and rooted in thoughtful craftsmanship. These are often emerging or boutique labels that celebrate unique designs and meaningful living.
Because they’re not mass-produced. Many of the products you see on Grreh are exclusive, limited-batch pieces that aren’t easily available or accessible on other platforms. While the product category may seem similar, the build, material quality, and craftsmanship are evidently different. You’re not just buying a product—you’re investing in a piece that’s been thoughtfully made, ethically sourced, and built to last for your home.
Yes. Grreh is proudly Indian and exclusively features homegrown brands from across the country; each with its own unique aesthetic, regional influence, and artisan story.
Many of the brands we feature follow sustainable practices, from using natural or upcycled materials to small-batch production and eco-friendly packaging. Sustainability is a key consideration in our curation.
Most of the products are handmade or crafted in small batches. Our partner brands often work directly with artisan communities or independent studios to create pieces that carry a human touch.
No, Grreh is an online-only marketplace, ensuring seamless shopping from the comfort of your home.
Shipping & Payments
Grreh strives to deliver orders across India by trusted courier partners; however, if your location falls outside our serviceable area and our delivery partner is unable to service your location, we will explore alternative delivery solutions to fulfill your order. If we are still unable to deliver to your location, we regretfully will have to cancel your order and initiate a full refund. The refund will be processed within 7 business days from the date of cancellation. For any further queries regarding serviceable locations, please contact support@grreh.com
As our brands do not mass manufacture and each piece is ethically made and sourced by skilled artisans, the timelines may vary from brand to brand. These timelines are mentioned on each product page for clarity. Typically, we aim to deliver most products within 7–8 days. However, for made-to-order pieces, the preparation time will differ depending on the brand. Once your order is placed, we usually process and pack it within 2 business days. For made-to-order items, preparation begins as per the given estimated timelines.
Orders above ₹999 qualify for free shipping across all serviceable locations within India. We don’t add any extra shipping charges or hidden taxes at checkout.
Orders can be modified or canceled within 12 hours of placement. After this window, the order is processed and cannot be changed. Please contact our customer support for assistance.
Once your order is dispatched, your tracking link will be updated on your orders section, you will also receive the details via email to monitor the status of your delivery in real time.
We accept [list of accepted payment methods, e.g., UPI, credit cards, debit cards, PayPal, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account. If your money was deducted, the amount will be auto-refunded to your original payment method within 5–7 working days. If you don’t see a reversal, please contact us at support@grreh.com
Returns & Exchanges
All our products undergo a thorough quality check before dispatch. Please note that in cases of damages or incorrect deliveries, we do not offer refunds or returns. Instead, we provide a replacement or exchange on eligible requests. If your product arrives damaged, please email us at support@grreh.com or WhatsApp us within 48 hours of delivery. We encourage you to read product descriptions carefully before placing your order.
Mandatory documentation required for any exchange/replacement request:
Upon receiving your parcel, please record a video while opening it, ensuring the package label and contents of damages/defects clearly visible. This will help us process any exchange/replacement requests smoothly.
Start with the outer packaging and shipping label in one continuous take.
If your product arrives damaged, please email us at support@grreh.com or WhatsApp us within 48 hours of delivery, along with a clear unboxing video. You can also raise a request for exchange/replacement on your orders section for that specific order and submit the details. Our team will get in touch with you to resolve the issue.
For cancellations and refunds, orders can be cancelled within 12 hours of placement by submitting a request here and notifying us via email at support@grreh.in; once shipped, cancellations and refunds cannot be processed
Since our products are sourced in limited quantities or made on request, we’re unable to accept returns for reasons like change of heart, size issues (unless specified), or aesthetic preferences. We hope you understand our small-batch philosophy.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Once your return request is approved and the product is received (in case of reverse pickup), please allow 7–10 business days for your refund to be processed.
Grreh Rewards
The Grreh Wallet is your digital credit space on our platform. You can earn, store, and use rewards from purchases, referrals, and exclusive offers — all in one place.
1000 Grreh Points = ₹100 in your Grreh Wallet.
You earn reward points by:
- Placing orders on Grreh
- Referring friends to shop with us
- Participating in select promotions or brand campaigns
Your wallet balance can be used at checkout to partially pay for your next order. On your cart page select ‘Apply Points’.
Absolutely! In most cases, your wallet credits can be stacked with applicable promo codes or first-time offers, unless mentioned otherwise.
Reward points are valid for 1 year from the date they’re issued, unless stated differently during specific promotions.
Once you’re logged in, head to My Account → Grreh Rewards to view your current balance, rewards history, and expiry dates.
You’re free to use your wallet balance on any order, big or small.
To redeem, you’ll need a minimum of 50 points in your wallet, with a cap of 200 points that can be applied per order.
If your order is cancelled, any wallet points used will not be refunded.
In the case of an exchange, points will be reversed or adjusted based on the final order value, if applicable.