Shipping Policy

We currently offer delivery across India to all metro cities and major non-metro locations. While we strive to ensure timely shipments, unforeseen circumstances may occasionally cause delays in dispatching your order. Due to the unique process of each craftsman and artisan, shipping times may vary. For specific shipping details, please refer to the product page but timelines may vary due to factors such as distance and logistics partner efficiency. While we are not responsible for courier or postal delays, we will assist in tracking your package. We work with trusted logistics providers to ensure smooth delivery. Once your package is shipped, we will send you an email with tracking information to keep you updated on its status.

General Shipping Timelines

As our brands do not mass manufacture and each piece is ethically made and sourced by skilled artisans, the timelines may vary from brand to brand. These timelines are mentioned on each product page for clarity. Typically, we aim to deliver most products within 7–8 days. However, for made-to-order pieces, the preparation time will differ depending on the brand. Once your order is placed, we usually process and pack it within 2 business days. For made-to-order items, preparation begins as per the given estimated timelines. Our operations are active on all business days (except Sundays and National Holidays)

If you have specific delivery requirements, please mention them in the order comments or email us at support@grreh.in While we will do our best to accommodate your request, we cannot guarantee expedited deliveries.

Why Prepaid Transactions?

For a hassle-free shopping experience, we currently only accept prepaid transactions. Orders above ₹999 come with no delivery charges. Please note that Cash-on-Delivery (COD) orders contribute to a higher carbon footprint due to their increased return rates. To promote sustainability, we offer multiple secure and trustworthy prepaid payment options.

Non-Serviceable Delivery Locations

Grreh strives to deliver orders across India by trusted courier partners; however, if your location falls outside our serviceable area and our delivery partner is unable to service your location, we will explore alternative delivery solutions to fulfill your order. If we are still unable to deliver to your location, we regretfully will have to cancel your order and initiate a full refund. The refund will be processed within 7 business days from the date of cancellation. For any queries regarding serviceable locations, please contact us.

Shipping Charges

Orders above ₹999 qualify for free shipping across all serviceable locations. We currently don’t have Cash on Delivery (COD) orders enabled as a payment option.

Undelivered Shipments

The shipment will be marked undelivered if:

1. The customer refuses the order
2. The address is incorrect or not found
3. Delivery is postponed beyond 7 days at the customer’s request
4. The customer is unavailable
5. Other uncontrollable scenarios arise

Important Shipping Information

1. Delivery times may vary due to factors such as location, distance, and courier efficiency. While we are not responsible for shipping delays caused by third-party logistics providers, we will assist you in tracking your package
2. Orders may be shipped from multiple locations and delivered in separate packages. However, you will be charged a single delivery fee for your entire order 
3. Once your order is shipped, tracking details will be available on your orders section under the specific order
4. Currently, we do not ship internationally

For any product-related issues during delivery, feel free to reach out to us at support@grreh.in and we will get back to you within 24 hours.