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Introduction

This document outlines the terms and conditions governing the use of Grreh’s home decor and furnishings marketplace (“Platform”). By accessing or using the Platform, you agree to these Terms & Conditions (“Terms”). If you do not agree, please discontinue use immediately.

This document is an electronic record under the Information Technology Act, 2000, and applicable rules. It does not require physical or digital signatures. If there is a conflict between these Terms and any other document, these Terms shall prevail for using the Platform.

Terms Of Service

For the purpose of these Terms, wherever the context so requires, “User” or “You” or “Your”: means any person who accesses this Website or avails Service through this Website for the purpose of purchasing, using, hosting, publishing, sharing, transacting, displaying or uploading, viewing the Website of the Company. The term “We”, “Us”, “Our” “Seller” shall mean Grreh. This page explains the terms by which you may use our online and/or mobile services, web site, and software provided on or in connection with Seller (collectively the “Service”). By accessing or using the Service, you agree that you have read, understood, and agree to be bound by these Terms of Use (the “Agreement”), whether or not you are a registered user of our Service.

Eligibility & User Responsibilities
  1. Users must be at least 18 years old or have parental/guardian consent.
  2. Users must ensure the accuracy and completeness of their registration details. Grreh reserves the right to suspend or terminate accounts if false information is provided.
  3. Users are responsible for maintaining account confidentiality and all activities under their account.
  4. The Platform must be used only for legal and legitimate purposes.
  5. Users shall not upload, publish, or transmit content that infringes copyrights, trademarks, or proprietary rights.
Personal Data & Privacy
  1. We collect, store, and process personal data in accordance with our Privacy Policy.
  2. By using the Platform, you consent to Grreh processing your data for order fulfillment, customer support, and marketing purposes.
  3. Users can request account deletion by contacting our support team.
  4. Your account is protected by a password for privacy and security. Users must prevent unauthorized access by safeguarding login credentials and signing out after use.
  5. While we take reasonable measures to secure personal information, we cannot guarantee complete security due to risks such as unauthorized access or system failures.
  6. The Platform may contain links to third-party sites. Grreh is not responsible for their privacy policies or practices.
  7. Users can access, edit, or delete personal details such as name, email, and shipping information through account settings.
  8. If a user deletes their account, some residual data may remain in our records for legal or operational reasons.
  9. Users can opt out of marketing emails, but essential communications (such as legal notices) will still be sent.
  10. Any changes to our Privacy Policy will be communicated via website updates or email notifications.
Product Listings & Purchases
  1. Product descriptions, images, and prices are for reference only. While we strive for accuracy, minor variations may occur.
  2. Orders are confirmed upon successful payment, subject to stock availability.
  3. We reserve the right to cancel any order due to pricing errors, unavailability, or suspected fraudulent activity.
  4. During sales, selected products may be discounted. Sale items cannot be exchanged or replaced unless defective or incorrect.
  5. Products may be sold by another seller, and prices may vary across different platforms.
Payment & Transactions
  1. We offer a variety of secure prepaid payment methods, including UPI, debit cards, credit cards, and net banking for your convenience.
  2. For a hassle-free shopping experience, we currently only accept prepaid transactions. Please note that Cash-on-Delivery (COD) orders contribute to a higher carbon footprint, to promote sustainability, we offer multiple secure and trustworthy prepaid payment options.
  3. Users must ensure accurate payment details. Grreh is not responsible for failed transactions due to incorrect information.
  4. Any discrepancy in pricing due to human error will be corrected based on the system price.
  5. While availing any of the payment methods available on the platform, Grreh will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the customer due to:
  • Lack of authorization for any transaction(s), or
  • Exceeding the preset limit mutually agreed by “Customer” and between “Bank(s)”, or
  • Any payment issues arising out of the transaction, or
  • Decline of transaction for any other reason
Shipping & Delivery

We currently offer delivery across India to all metro cities and major non-metro locations. While we strive to ensure timely shipments, unforeseen circumstances may occasionally cause delays in dispatching your order. Due to the unique process of each craftsman and artisan, shipping times may vary. For specific shipping details, please refer to the product page but timelines may vary due to factors such as distance and logistics partner efficiency. While we are not responsible for courier or postal delays, we will assist in tracking your package. We work with trusted logistics providers to ensure smooth delivery. Once your package is shipped, we will send you an email with tracking information to keep you updated on its status.

Any claims regarding non-receipt or non-delivery must be raised within 7 working days of the alleged delivery date.

Grreh strives to deliver orders across India by trusted courier partners; however, if your location falls outside our serviceable area and our delivery partner is unable to service your location, we will explore alternative delivery solutions to fulfill your order. If we are still unable to deliver to your location, we regretfully will have to cancel your order and initiate a full refund. The refund will be processed within 7 business days from the date of cancellation. For any queries regarding serviceable locations, please contact us.

Orders above ₹999 qualify for free shipping across all serviceable locations. We currently don’t have Cash on Delivery (COD) orders enabled as a payment option, For a hassle-free shopping experience, we currently only accept prepaid transactions. Please note that Cash-on-Delivery (COD) orders contribute to a higher carbon footprint due to their increased return rates. To promote sustainability, we offer multiple secure and trustworthy prepaid payment options.

Cancellation, Returns & Replacement

Order Cancellation

  1. Orders can be cancelled within 24 hours of placement before dispatch.
  2. If the order has been dispatched, it cannot be cancelled.

At Grreh, we reserve the right to cancel any order due to stock limitations, pricing errors, quality concerns, or fraud detection. If your order is canceled after payment, the amount will be refunded within 30 working days to the original payment method. Any vouchers used will be reinstated. We will notify you if further verification is required or if any part of your order is canceled.

Return Policy

Please note that in cases of damages or incorrect deliveries, we do not offer refunds or returns. Instead, we provide a replacement or exchange on eligible requests. If your product arrives damaged, please email us at support@grreh.com or WhatsApp us within 48 hours of delivery.

Mandatory documentation required for any exchange/replacement request:

Upon receiving your parcel, please record a video while opening it, ensuring the package label and contents of damages/defects clearly visible. This will help us process any exchange/replacement requests smoothly.

Start with the outer packaging and shipping label in one continuous take. We’ll arrange a replacement or issue a refund based on the situation.

Exchange requests are accepted within 48 hours of delivery only if:

    • The product received is incorrect or different from what was ordered.
    • The product is defective or damaged upon arrival.
    • Products must be unused, in original packaging, and with intact tags.
    • Grreh reserves the right to determine the eligibility for exchanges/replacement. For more details, please refer to our Returns & Exchanges Policy.

Exchange & Replacement Policy:

At Grreh, we strive to ensure customer satisfaction with a flexible exchange and replacement policy. Each order undergoes a thorough quality check before dispatch. However, if you encounter any issues, you may request an exchange or replacement within 48 hours of delivery.

Exchanges/replacements are only valid under the following conditions:

  • Manufacturing defects
  • Damages incurred during transit
  • Incorrect item received

All exchange and replacement requests are subject to Grreh’s discretion. Once approved, the processing time for exchange is 10-15 business days from the date of the request. For further assistance, please reach out to our customer support team.

User Restrictions

Users must not:

  1. Misuse the Platform for fraudulent or unlawful activities.
  2. Upload or share offensive, misleading, or defamatory content.
  3. Attempt unauthorized access, hacking, or tampering with the Platform.
  4. Engage in any activity that violates Indian laws.
Intellectual Property
  1. All content, including text, images, and trademarks, is owned by Grreh and is protected under TradeMark laws. Content may not be copied, modified, or shared without permission. 
  2. Unauthorized use, reproduction, or distribution is strictly prohibited.
  3. Users shall not upload copyrighted or proprietary content without permission.
Limitation Of Liability
  1. Grreh provides the Platform “as is” and does not guarantee uninterrupted or error-free services.
  2. We are not responsible for third-party seller products or damages arising from user negligence.
  3. Our liability is limited to the value of the product purchased.
  4. Grreh is not liable for any dispute between users or between buyers and sellers.
  5. Users acknowledge that they are transacting at their own risk and must exercise due diligence.
Termination
  1. Grreh reserves the right to suspend or terminate accounts if users violate these Terms.
  2. Users engaging in fraudulent, unethical, or unlawful activities will be permanently banned.
  3. Upon termination, all loyalty points, credits, and benefits associated with the account will be forfeited.
Prohibited Activities
  1. You agree not to engage in any of the following prohibited activities in connection with the service: 

    (i) copying, distributing, or disclosing any part of the service in any medium, including without limitation by any automated or non-automated “scraping”; 

    (ii) using any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc., to access the service in a manner that sends more request messages to the seller servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser (except that, subject to the privacy settings of our Users, Seller grants the operators of public search engines revocable permission to use spiders to copy materials from flourish.org.in for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials); 

    (iii) transmitting spam, chain letters, or other unsolicited emails; 

    (iv) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service; 

    (v) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; 

    (vi) uploading invalid data, viruses, worms, or other software agents through the service; 

    (vii) collecting or harvesting any personally identifiable information, including account names, from the service; 

    (viii) using the service for any commercial purposes; 

    (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; 

    (x) interfering with the proper working of the service; 

    (xi) accessing any content on the service through any technology or means other than those provided or authorized by the service;

    (xii) bypassing the measures we may use to prevent or restrict access to the service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein, or

    (xiii) decompiling, reverse engineering, or otherwise attempting to obtain the source code of the service.

    We may, without prior notice, change the service, stop providing the service or features of the service (to you or generally), or create usage limits for the service. We may permanently or temporarily terminate or suspend your access to the service without notice or liability to Seller, for any reason or for no reason, including if in our sole determination you violate any provision of this Agreement. Upon termination of this Agreement or your access to the Service for any reason or no reason, you will continue to be bound by the terms of this Agreement which, by their nature, should survive termination, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

    Grreh reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our Website.
Electronic Communications

When you use any of our Services or send e-mails to us, you are communicating with us electronically. By using our services, you consent to receive communications from us electronically. We will communicate with you by e-mail, by posting notices on this site, or through other Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The legal requirements would conform with the Indian Information Technology Act, 2000, and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

User Responsibility & Registration Obligations

If you use the Website as a Registered User, you agree that you are competent to contract within the meaning of the Indian Contract Act, 1872. Grreh reserves the right to terminate your membership and refuse to provide you with access to the Website if it is brought to its notice or discovered that you are under the age of 18 years. You are solely responsible for maintaining the confidentiality of your User ID and Password. You are responsible for all activities that occur under your User ID and Password. You agree to provide true, accurate, current, and complete information about yourself as prompted by the Website registration form or provided by you as a visitor or user of a third-party site through which you access the Website. If you provide any information that is untrue, inaccurate, not current, or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, or not in accordance with the User Agreement, Grreh has the right to indefinitely suspend or terminate or block access to your membership and refuse to provide you with access to the Website.

Billing

The price of our merchandise as mentioned on our website is the Maximum Retail Price (MRP) for the said product. Such MRP shall be inclusive of all local taxes as are applicable in India. Additional applicable taxes may be charged depending upon the destination where the order has to be shipped. The tax rate applied and charged upon the order shall include a combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. Grreh reserves the right to collect taxes and/or such other levy/duty/surcharge that it may have to incur in addition to the normal taxes it may have to pay. We may also charge delivery charges which may include postal charges/shipment charges, etc., as applicable for your country.

Shipping & Processing Fee

Our shipping and processing charges are intended to compensate Grreh for the cost of processing your order, handling and packing the products you purchase, and delivering them to you. For further information, please refer to our Shipping, Returns & Exchange Policy.

Delivery Information

Grreh endeavors but does not guarantee the delivery of products within the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if Grreh fails to deliver any one or more products in the stipulated time frame. However, if you fail to take delivery of the goods, Grreh may, at its discretion, charge you for additional shipping costs.

Lost In Transit

In the rare event that your order is lost in transit, Grreh will coordinate with the logistics partner to resolve the issue. If the package is confirmed lost, a replacement or full refund will be offered. Please contact us within 7 days of your expected delivery date for assistance.

Defective/Incorrect Products

Grreh shall make all endeavors to deliver defect-free products to purchasers. Grreh does not take title to any returned items purchased by the user unless the item is received by Grreh. Any item purchased on our website does not qualify for any replacement or exchange unless the product delivered is incorrect, damaged,  or has manufacturing defects.

Product Descriptions

Products displayed on Grreh attempt to be as accurate as possible. If a product purchased from Grreh does not match its description, you must contact us within 48 hours of receiving the item. Grreh reserves the right to determine an appropriate resolution at its sole discretion. As a policy, Grreh is not obligated to offer refunds, exchanges, or returns.

Indemnity

You agree to defend and indemnify Grreh (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) from and against all third-party claims, suits, damages, claims, and losses, including but not limited to reasonable attorneys’ fees, arising out of or related to your breach of these Terms & Conditions or your violation of any law or the rights of a third party.

Severability

If any provision of these Terms and Conditions is deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provision.

Force Majeure

Failure on the part of Grreh to perform any of its obligations and the non-furnishing of the Service shall not entitle you to raise any claim against Grreh if such failure arises from an event of Force Majeure.

Dispute Resolution

This agreement shall be construed and the legal relations between YOU and Grreh hereto shall be determined and governed according to the laws of India. If any dispute arises between you and Grreh regarding your use of the Website or Your dealing with Grreh in relation to any activity on the Website, in connection with the validity, interpretation, implementation or breach of any provision of the Terms & Conditions and/or Privacy Policy including but not limited to the rules and policies contained herein, the dispute shall be subject to the exclusive jurisdiction of the Courts of Mumbai.

Jurisdiction & Governing Law
  1. These Terms shall be governed by and construed in accordance with the laws of India.
  2. Disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai.
Customer Support & Grievances

For queries, complaints, or grievances, contact us at: support@grreh.com. We will acknowledge complaints within 48 hours and aim to resolve them within 30 days.

By using Grreh, you acknowledge and accept these Terms & Conditions. These terms are subject to periodic updates, and continued use implies agreement with the latest version.

Disclaimer: Stay Alert Against Fraud

At Grreh, your security is our priority. Please beware of fraudsters impersonating Grreh employees. We never call customers or direct them to external purchase links. Avoid trusting messages that offer gifts or emails containing suspicious links or attachments. Grreh will never ask you to transfer money to personal bank accounts or UPI IDs. Rest assured, our systems remain secure, and your personal information is always protected.

Stay vigilant and shop safely!

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